PAYMENT

We accept::

• 1. Visa, MasterCard,American Express,Discover, Diner's Club International by 2CheckOut.com.

• 2. Paypal.
• 3. Money Order or Checks (Must wait to clear before delivery the goods , Normal takes 21 Days for clear).

The security of orders placed with Blue Moon Gallery is our highest priority.

DELIVERY TIME

Our standard processing time for all orders is approximately 12 - 20 business days. Therefore to get an accurate idea of the total delivery time for your order, take note of this simple equation:

PROCESSING TIME + SHIPPING TIME = DELIVERY TIME

Shipping time for international orders shipped via courier (UPS / DHL / EMS ) is 3 business days

INTERNATIONAL IMPORT DUTIES

Our international shipping charge does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. ( Most of the country will not charge any import tax of ART )

Important : We will mark 40 USD as a value for the Painting , All countrys customs will not accept NCV , or any marked no commercial value goods.

Shipment Fee

We use DHL , USPS or EMS for our courier. ( Online Tracking provide for most country)

We charge 39 GBP for shipment and handling fee for Each Order .(No matter how many you buy also only ONE fee will apply) 

PACKAGING

Prior to shipping, your order will be sent in a specially designed box.

SHIPPING DELAYS & DELIVERIES

We recommend that you wait until the end of the estimated delivery time range before you inquire with us as to your order's status. While we have the utmost faith in our shipping and delivery partners, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.

DELIVERY DELAYS

Below are several of the common reasons a delivery is delayed, and in many cases results in the original shipment being returned to our distribution center. In all these cases you will be contacted immediately and the situation will be resolved.
o Incorrect or invalid shipping address
o Recipient unavailable to receive delivery
o Shipment damaged/destroyed in transit
o Painting not yet approved by customer

LOST SHIPMENTS

If you feel that your shipment has been lost, please contact us immediately and we will trace the shipment and determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. Most of the order is No body sign for receive , in this case If the painting is return by this reason , customer need to pay again the shipment fee for re-send it.

RETURNS & EXCHANGES

Your satisfaction is guaranteed when shopping at Blue Moon Gallery

No Matter any reason , you can return our painting within 14 days after you received it.

Buyer need to pay the return shipment fee , the painting price will refunded (No shipment fee will refund).

PROCEDURE

You must inform our staff, via email, prior to shipping a return in order to receive proper instructions and authorization. The customer must pay return shipping charge unless it was our shipping error.